Privacy Policy

This Privacy Policy sets out how Friends Centre uses and protects any information that you give when you visit this website. Friends Centre is committed to being transparent about how we use your data and making sure we keep it safe. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Friends Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

 

Lawful basis for processing personal data

To process data means any of the following: to obtain, record or hold, carry out operations on it, organise, adapt, alter it, retrieve it, disclose it, erase or destroy data.

We have identified an appropriate lawful basis (or bases) for our processing. Our lawful bases for processing personal data is:

Consent of the data subject: the individual has given clear consent for us to process their personal data for a specific purpose like receiving marketing by email or post

Legitimate interests: the processing is necessary for the legitimate interests of a third party (currently BHCC and London Learning Consortium (LLC)

Processing is necessary for compliance with a legal obligation

Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Processing is necessary for the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests,  rights or freedoms of the data subject.

It is necessary for Friends Centre to process learner’s data from enrolment forms and through webenrol on our website.

Sometimes it is necessary to process information about a person’s health, criminal convictions, race, etc. This may be to ensure that the Friends Centre is a safe place for everyone, or to operate other policies set up by the Centre, such as the sick pay and pay policy, health and safety policy, the equal opportunities policy, learner management policy, safeguarding policy, quality and diversity policy or lone working policy.

What data do we collect about you?

We may collect the following information:

  • full name
  • date of birth
  • ethnicity
  • full address
  • email address
  • telephone number
  • support information such as whether you have a disability or learning difficulty
  • other information relevant to customer surveys and/or offers

 

How do we collect your data?

We collect your data in a variety of ways including online via this website when you register to enrol on courses. We may also collect your data by phone if you ring us to enrol on a course and we may collect your data in person if you visit our reception to enrol on a course. If you choose to subscribe to our E-marketing list we collect your data for this via the newsletter subscription form to be found at the foot of our home page on the website.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • providing you with the best possible experience as a learner at Friends Centre with as much support as possible during your time with us
  • internal record keeping
  • we may periodically send promotional email about new courses, special offers or other information which we think you may find interesting using the email address which you have provided
  • we pass the information on to the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE) if you are receiving a concession on a course you attend which is funded by the ESFA

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online including appropriate fire walls. The management information system (database) we employ that learners are registered on (which is internet based) also has appropriate security measures and firewalls in place to protect your information.

Links to other websites

Our website contains links on its ‘Links’ page to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

 

What rights do I have regarding my personal data?

You may choose to restrict the collection or use of your personal data in the following ways:

  • You can agree to be contacted for other purposes by ticking boxes and opting in to receive information
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] or choosing to unsubscribe electronically if you receive promotional emails from us about courses and workshops by using the unsubscribe section at the bottom of the emails

We will not sell, distribute or lease your personal information to third parties unless required by law [see paragraph below about the European Skills Funding Agency (ESFA) below]

You may request details of personal information which we hold about you free of charge. If you would like a copy of the information held on you please ask to fill out a Subject Access Request Form. We will respond to your request within 30 days. We reserve the right to refuse or charge for requests that are manifestly unfounded or excessive.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

How ESFA use your personal information if you enrol on a course and receive a concession.

This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA. Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.

Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.

 

Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data and how to change your consent to being contacted, please visit:

https://www.gov.uk/government/publications/esfa-privacy-notice 

 

Requesting details of personal information we hold about you

You may request details of personal information which we hold about you free of charge. If you would like a copy of the information held on you please ask to fill out a Subject Access Request Form. We will respond in 30 days. We reserve the right to refuse or charge for requests that are manifestly unfounded or excessive. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Cookies

Cookies are small unique text files that are collected by your browser from websites you visit which can be stored on your device. We use cookies to ensure that we give you the best experience on our website. We use cookies for analytics so that we can see the number of people who have visited the site. We use cookies to aid accessibility, for example, changing the text size. We use cookies to enable to you to share information on social media. When you first visit the website you will asked to agree to our cookies policy.

 

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